Frequently Asked Questions

Products

Are all your products authentic?

Yes, we are an authorised retailer of all the designers we feature. All our products are sourced directly from the brands and we guarantee every item to be 100% authentic.

Can you give me more product and sizing information?

For more information on sizing, click on "Help with Size" on the product page. We have a size guide available for each designer. The size guide is only a guide and not a guarantee that the item will definitely fit. If you need more help, please contact us on our Chat

Can you give me more details on product measurements?

For some products we also have more detailed measurements of the actual product available on the product page under 'Measurements'. If you need more help, please contact us on our Chat

The item I bought is now on sale, can you refund me the difference?

Unfortunately, we are unable to refund the price difference if an item has been reduced after the order has been placed.

How are the "My 1st Years" products personalised and packed?

Products are personalised using embroidery, which creates a permanent high quality effect. Items are packed in “New Born Box & Birthday Box” beautiful gift boxes.

In which languages can I personalise products?

The available fonts support all worldwide languages.

Can I make changes to my order for "New Born Box & Birthday Box" products?

We like to send out orders to our customers very quickly and we will do our best to assist you. There is only a very limited time frame of approximately 30 minutes from placing your order, where we will be able to make changes. If you need more help, please contact us.

Can I return "New Born Box & Birthday Box" products?

As all products are personalised, we cannot accept returns. If you think you have a faulty product, please contact us. Unfortunately, we also cannot offer refunds for undelivered parcels. For details about our trading terms please click here.

Will my "New Born Box & Birthday Box" products be dispatched together with other items I have ordered from The Baby Boutique

"New Born Box & Birthday Box" products are dispatched separately to other items that are bought from our website. You will receive a separate email confirmation with your tracking number for any "New Born Box & Birthday Box" products

I am ordering a "New Born Box & Birthday Box" product as a gift, will there be an invoice or dispatch note inside the parcel?

All The Baby Boutique orders are sent with a dispatch note to let you know which items are inside the package. They do not contain any prices.For international orders we are required to display the value of the order on the shipping label for customs purposes.

I want to order for more than one child, how will you know what items to pack in each box?

All items under one name will be grouped and packed together into one box.

Which options do I have for gift-wrapping “New Born Box & Birthday Box” items?

All “New Born Box & Birthday Box” items will be gift-wrapped in beautiful gift boxes free of charge. There are no options for branded gift-wrapping.

Can I use Cash On Delivery for "New Born Box & Birthday Box"

Cash on Delivery is only available within the UAE.

Orders

How do I track my order?

Once your order has been shipped, you will receive an email with your tracking number so that you can check progress with the relevant courier. Please contact us on our Chat if you do not receive your tracking number or are worried about the tracking that is showing for your order.

Can I leave items in my shopping bag and are they reserved?

If you have an account with us and you are shopping after you logged in, the items will stay in your shopping bag after you log out. However, please note that this does not mean that the items have been reserved for you. Until you check out, the products are visible to all customers and available for purchase by anyone.

Can I reserve an item and order it later?

For all customers who have an account with us we are happy to reserve any items for you for 2 days. Items that are on sale can be reserved for 24 hours. Please email us or contact us on Chat if you would like us to reserve items.

Can I order an item which is SOLD OUT?

If you are interested in a size or product that shows on the website "Sold Out" please contact us. We have an excellent relationship with our brands and will do our very best to get more. Customers with The Baby Boutique account can also sign up to the waiting list for a product - simply select your size and click 'Email me when back in stock'. If it becomes available, you will receive an email from us. Kindly note that this option is not available for all products or any sale items.

How do I know you have received my order?

We send an email confirmation for every order and it should be with you within 10 minutes. If you do not receive it please check your spam/bulk folder and if you still cannot find it, please contact us. If you are a registered customer, you will be able to login to your account and view the status of your order and any comments or emails we have sent you.

Can I order by phone?

Yes, for existing customers please give us a call and we will place the order for you over the phone. Tel: +97145805455 Mobile: +971585001708 If it is your first order we will be happy to help you place your order online, we cannot accept first orders over the phone.

Can I change items on my order?

We like to send out orders to our customers very quickly and we will do our best to assist you. Please contact us in one of the following ways to ensure we get to your request as soon as possible: 1. My accounts -> my orders -> select order -> scroll down to Customer Service at the bottom of the page -> write a comment. Please note that by adding a comment your order will be stopped, which may delay the dispatch of your order. 2. Contact us by Chat or phone. 3. Email info@thebabyboutique (it may take us a little longer to respond to emails, please contact us if you have not had a response within 24 hours).

Can I change my address after placing an order?

Please let us know immediately if you have made a mistake with your address so we are able to change it for you. Once your order has been dispatched, we cannot redirect it to a different address. 1. My accounts -> my orders -> select order -> scroll down to Customer Service at the bottom of the page -> write a comment. Please note that by adding a comment your order will be stopped, which may delay the dispatch of your order. 2. Contact us by Chat or phone. 3. Email info@thebabyboutique.com (it may take us a little longer to respond to emails, please contact us if you have not had a response within 24 hours).

Can I order gift cards?

Yes, we do offer gift cards. For more information please contact us on our Chat.

Is it safe to order online?

We guarantee that your payment and personal data will always be kept 100% private and secure. All personal data is securely encrypted and protected with SSL (the industry standard for securing data on websites). You can confirm SSL is being used by looking for the small padlock symbol on your webpage (check the bottom or top corners). Plus, our website address will show an additional "S" after http:// when SSL is enabled and protecting your data. We never see or store your credit card number on our website; all payment cards are processed by our Bank and not by Childrensalon.

Billing and Payment

What payment methods do you accept?

We currently accept most major credit and debit cards: • Visa • Master Card We also accept: • PayPal • Bank Transfers (contact us by Chat or by phone for more details, note that in case of a return we can only refund to store credit) • Cash on Delivery (Click here for list of applicable countries and rules) If you wish to place an order using Bank Transfer and Cash on Delivery, please contact us on Chat for further details. Please note we do not accept cheques or Western Union payments

What currencies do you accept?

The Baby Boutique currently accepts payment in: UAE Dirham (AED) British Pound (GBP)
U.S. Dollar (USD)
Euro (EUR) You can view the price of your items in different currencies by changing the currency right at the top of our websiteFor a list of all available currencies, please click here

Why is my card declined?

If your credit card has been declined it can be for a number of reasons: • You have written a number wrong. • You have written the date or security code (CVV) wrong. • The name and address does not match the address the Bank has on file for you. • Your Bank has refused it for security reasons. • There are not enough funds to cover the payment. If you contact your credit card provider or bank, they will tell you why they have declined it. If you let us know that you are having problems paying, we can reserve your items for 24 hours and once you have spoken to your bank you can place the order again.

What is the CVV and how do I find it?

The CVV (sometimes called the CVD or CVV2) is a feature to give you increased protection against credit card fraud online. American Express The CVV or Security Code is the last 4 numbers printed on the front of the card above the card account number.Visa/Master Card The CVV is the last 3 numbers printed on the signature strip on the back of the credit card.We may need to contact you if the details you provided appear to be incorrect. This could slightly delay the dispatch of your order.

How Can I Return a Product?

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What is a billing address?

Your billing name and address are the ones that you used when registering with your bank. You can find the details on your monthly credit card or bank statements. As a security measure your bank needs this information to be entered correctly by you. When we process your order, and charge your card, your bank asks us to verify the address that your card is registered to in order to make sure it really is you. (This is instead of entering your PIN)

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